Shipping and Returns
At Something’s Brewing we strive to maintain the highest standards of tea quality and service. However, even with the best intentions, things can go wrong.
If you believe you have a reasonable complaint, please contact us immediately at firstname.lastname@example.org to report the matter. Our policy requires you to return the tea or product in its original packaging, for examination. If the tea or product is found to be unsatisfactory as claimed, the tea or product will be replaced, at no cost to the customer, or a refund will be given.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty please contact us immediately at email@example.com to authorise a refund or replacement.
Shipping (Australia Only)
Freight is by Australia Post and payable by the customer unless the customer order exceeds $70 and is eligible for free shipping. All orders $70 or under are charged $9.95 postage. If no one is home to receive the parcel, you will get a card in your mailbox for pick up from your local post office. You can elect to have the parcel left if no one is home. A comments box is provided at checkout so you can include any special delivery instructions.
All parcels are delivered anywhere in Australia. Orders will be dispatched with 24 hours after the order has been received – Monday to Friday.
Please be aware there may be delays in delivery by Australia Post due to there heavy workloads.
Free delivery is available for all orders within Postcodes 2538 and 2539. You will not be charged a delivery fee. Delivery for Narrawallee, Milton, Ulladulla, Mollymook, Burrill Lake, Dolphin Point will be delivered Monday to Friday free of charge. Deliveries between Milton and Bendalong/ Manyana will be delivered Tuesdays free of charge. Deliveries between Burrill Lake and Bawley Point/ Kiola will be delivered Thursday free of charge.
We attend Milton Markets on the 1st Saturday of the month and Ulladulla Harbour Markets on 2nd Sunday of the month. An extensive range of teas are available and pre – arranged orders can be collected from the markets.
Click & Collect
You can collect your order at Shop 14 Eastside Mall, 118 Princes Hwy Ulladulla. This is available Monday to Friday. A Click and Collect feature is available at checkout. We will contact you when your order is ready and organise a time for collection.