At Something’s Brewing we strive to maintain the highest standards of tea quality and service. However, even with the best intentions, things can go wrong.
If you believe you have a reasonable complaint, please contact us immediately at firstname.lastname@example.org to report the matter. Our policy requires you to return the tea or product in its original packaging, for examination. If the tea or product is found to be unsatisfactory as claimed, the tea or product will be replaced, at no cost to the customer, or a refund will be given.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty please contact us immediately at email@example.com to authorise a refund or replacement.
Shipping (Australia Only)
Freight is by Australia Post or Fastway Couriers and payable by the customer unless the customer order exceeds $100 and is eligible for free shipping. If no one is home to receive the parcel, you will get a card in your mailbox for pick up from your local post office. Alternatively, you may choose to select a safe place A comments box is provided at checkout so you can include any special delivery instructions.
Australia Post or Fastway
All orders under $100 are $9.95 in postage whichever carrier you choose. All parcels are delivered anywhere in Australia. Orders will be dispatched with 24 hours after the order has been received- Monday to Friday.
Where the postage cost is less than $9.95 you will be provided with samples to make up for the additional postage charge or we will refund the difference to you.